RESIDENTS

RESIDENT PORTAL

Designed with you in mind, your resident portal is made to make your life easier. With multiple locations across Idaho's treasure valley, our goal is to elevate your life and contribute to your overall happiness regardless of which community you make your home in.

 

24/7 ACCESS

  • Securely pay rent online via one time or recurring payments from your bank account.
     

  • Submit work orders and ask questions after hours
     

  • Contact and communicate with your Community Coordinator seamlessly.

WE WANT YOU TO BE PREPARED

Commercial Northwest Property Management is pleased to provide our residents with 24-hour Emergency Service. We understand any disruption to routines can cause stress and be frustrating; however, to effectively use available resources, after-hours calls will be screened to ascertain the nature and extent of the disruption with the following general guidelines.

After Hours Emergency Hotline: (208) 344-0288

Faith Landing & Gramercy Villas

After Hours Emergency Hotline: (208) 459-2440

EMERGENCIES

After-hours service will be dispatched if:

No heat in your rental:

  • Your gas / electric account is current. If shut-off for non-payment is a possibility please contact the utility.

  • The overnight low is forecast to be below 60 degrees as reported by www.ktvb.com/weather.
     

 

No electricity in your rental:

  • Your electric account is current. If being shut-off for non-payment is a possibility please contact Idaho Power.

  • There is no electricity throughout your entire unit, Idaho Power (208-388-2323) has been contacted and has verified that there is not a larger issue or outage in the area.

  • You have checked all circuit breakers by flipping them hard to the OFF position and then hard to the ON position and have reset any and all GFI breakers (these are the little buttons sometimes found on outlets in bathrooms and kitchens, laundry rooms, and garages)
     

 

Flooding in your unit:

  • The leak is not containable or within the confines of a sink, toilet or bathtub.

  • You are not able to stop the leak by turning off a water valve.

  • There is continued risk of damage to the property.
     

 

Fire:

CALL 911

The Fire Department will contact us
 

 

Carbon Monoxide:

Carbon monoxide cannot be smelt. If your carbon monoxide detector sounds, take the following action:
 

  • Get all family members outdoors immediately

  • Call 911

  • Leave all windows and doors closed, allowing a more accurate reading of the CO levels by the Fire Department.

 

The Fire Department will contact us according to their findings.
 

 

Total stoppage of the plumbing drain system:

  • All toilets within the unit have stoppage.

  • You have attempted clearing the toilet via a plunger.

  • Sewage is backing within any non-toilet drain,

Please note: except in cases where sewage is backing up beyond the control of the resident; due to health issues, maintenance cannot begin work until the area is cleaned up and essentially free of bacterial contaminants.
 

 

A $75 service fee will be charged for emergency dispatch if non-payment of utility or the above proactive actions have not been attempted.

NON-EMERGENCIES

After-hours service will NOT be dispatched if:

Rent payments/ Ledger questions


Hot water issues

 

 

Air conditioning issues
 

 

Noise complaints or security issues:

 

  • Call the police: 911

  • If the problem does not require police, please leave a voicemail with the office 208-344-0288
     

 

Key / lock issues:

  • If you lock yourself out of your unit, you will need to call a locksmith. THE LOCK MAY NOT BE CHANGED unless absolutely necessary and it is the resident’s responsibility to ensure that the office receives a copy of the new key. 

 

Smoke Detectors:

  • If the smoke detector begins to sound or “chirp”, the batteries need to be replaced with a 9-Volt battery.